Intel SATA Event ID 9
Last Updated: 3/3/10Article Applies to:
82801HR/HH/HO I/O controller hub (ICH8R)
82801GR/GH I/O controller hub (ICH7R)
I recently ran into this issue at work. As far as I can tell Intel's new SATA controller requires very special hardware
that supports some new special power mode for hard drives (Link Power Management or
LPM). If your hard drive doesn't support LPM then, by default, Intel's controller still attempts to send LPM commands to the drive which causes the computer to freeze for 10 - 30 seconds and it creates two events in the event logs. You should see Event ID 9 from Source iaStor and Event 51 from source Disk (See below for full event log text). Intel has an article about his issue (See Below), but they seem to only acknowledge this issue with Windows Vista. I experienced this issue on two brand new Panasonic Toughbooks that were running Windows XP Pro SP2. Apparently if your hard drive is new enough or if you update the firmware to support LPM, then this won't be a problem for you.
I installed the latest drivers from Intel in an attempt to resolve this issue with no luck. I am pretty sure that I solved the issue on my two computers by renaming this registry key:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\iaStor\Parameters]
to
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\iaStor\Parameters.Bad]
Then reboot and see if that fixes your problem. Good Luck!
Intel's Article:
Solution ID: CS-025783
If your computer is experiencing this bug you will see these two events in your event logs:
Event Source: iaStor
Event Category: None
Event ID: 9
Date: 4/25/2007
Time: 10:48:29 AM
User: N/A
Computer: LocalHost
Description:
The device, \Device\Ide\iaStor0, did not respond within the timeout period.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 05 00 01 00 6a 00 ......j.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 01 .....
Event Type: Warning
Event Source: Disk
Event Category: None
Event ID: 51
Date: 4/25/2007
Time: 10:48:29 AM
User: N/A
Computer: LocalHost
Description:
An error was detected on device \Device\Harddisk0\D during a paging operation.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h...¶.
0008: 00 00 00 00 33 00 04 80 ....3..?
0010: 2d 01 00 00 00 00 00 00 -.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 65 0d 08 00 00 00 00 00 e.......
0030: ff ff ff ff 03 00 00 00 ÿÿÿÿ....
0038: 40 00 00 09 00 00 00 00 @.......
0040: 18 20 0a 12 40 03 20 40 . ..@. @
0048: 00 10 00 00 0a 00 00 00 ........
0050: 00 00 00 00 18 63 32 88 .....c2?
0058: 00 00 00 00 08 c0 a6 89 .....À¦?
0060: 00 00 00 00 97 e1 74 02 ....?át.
0068: 28 00 02 74 e1 97 00 00 (..tá?..
0070: 08 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
Here is some of the system info from Intel® Matrix Storage Manager:
Kit Installed: 6.2.1.1002
Kit Install History: 5.5.0.1035, 6.2.1.1002
Shell Version: 6.2.1.1002
OS Name: Microsoft Windows XP Professional
Serial ATA Information
Intel Serial ATA Controller: Intel(R) 82801GBM SATA AHCI Controller
Number of Serial ATA ports: 2
Driver Version: 6.2.1.1002
Serial ATA Plug-In Version: 6.2.1.1002
Language Resource Version of the Serial ATA Plug-In: 6.2.1.1002
ISDI Library Version: 6.2.1.1002
Hard Drive 0
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: Hitachi HTS541680J9SA00
Serial Number:
Firmware: SB2OC70P
Native Command Queuing Support: Yes
Size: 74.5 GB
Unused Port 0
Device Port: 2
Device Port Location: Internal
